Privacy Policy

Introduction

Dockyard Trading takes your privacy seriously. This policy outlines how we collect, use, protect, and disclose your personal data. Whether you visit our website or engage with our services, we are committed to ensuring your privacy and data security.

What Information We Collect

We collect a variety of personal information including contact details (name, email), company information (if you contact us as a business), and enquiry/transaction history. In addition, we may collect technical data like IP addresses, browser types, and usage details via cookies and tracking tools. This information helps us provide better services and improve your experience on our site.

How We Use Your Data

The personal data we collect is used for several purposes, including fulfilling your requests, providing customer support, and improving our offerings. We may also communicate about updates that may interest you, where permitted. Additionally, we may use anonymised or aggregated data for analytical purposes to enhance our services.

Data Sharing and Disclosure

Dockyard Trading does not sell your personal information to third parties. However, we may share your information with trusted service providers who help us with business operations (for example, IT support, secure file storage and email services). These third parties are contractually obligated to protect your information. We may also disclose your data if legally required to do so, or in response to valid requests by public authorities.

Security of Your Information

We have implemented technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Although we strive to protect your data, please note that no method of online transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

You have rights regarding your personal data, including the right to access, correct, or delete your data. You can also request that we restrict or stop processing your data and have the right to withdraw consent at any time. Additionally, you may have the right to file a complaint with a data protection authority if you believe your rights have been violated.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience and understand user behaviour. You may disable cookies through your browser settings, but some features of the website may not function properly if you do.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make significant changes, we will update the “last updated” date on this page or provide other appropriate notice. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal data is handled, please contact us:

Email: [email protected]
Address: Flat 2101, 23 Gauging Square, London, United Kingdom, E1W 2AX